Claim sheet

Return of goods

If you decide to return goods, make sure that they have all original tags and that they are in the original packaging. The goods must not be used or worn of course. You just have to package the goods carefully, fill in the form and bring it to the post office. Send the goods (without cash on delivery) together with the form to the address:

Happy tails mermaids s.r.o.
Ke Skalce 331
251 68  Želivec – Sulice

Goods sent by cash on delivery will not be accepted. Thank you for your understanding.

Exchange of goods

In case of exchange of goods please prepare:

  • Copy of the purchase certificate (the invoice)
  • The goods you want to exchange
  • Print out the claim sheet for return/exchange of goods
  • Mark in the invoice or in the filled report the goods you are going to return us and what size or what other product you require instead of it.
  • Send the goods (without cash on delivery) together with the form to the address:

Happy tails mermaids s.r.o.
Ke Skalce 331
251 68  Želivec – Sulice

If you decide to exchange goods, make sure that they have all original tags and that they are in the original packaging. The goods must not be used or worn of course.

The customer has 15 days for any change or return. We will only accept the change or return of new products (we will not accept used products). The shipping cost for the return or change will be paid by the buyer.

Goods sent by cash on delivery will not be accepted. Thank you for your understanding.

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